CITY HEALTH SERVICES

Fiesta Health Services LLC d/b/a City Health Services

PRIVACY POLICY

Effective Date: May 20, 2026

This Privacy Policy describes how Fiesta Health Services LLC d/b/a City Health Services (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website cityhealthaz.com, use our services, or communicate with us via phone, SMS, email, or chat. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use our services.

1. Information We Collect

We may collect the following categories of personal information:

  • Contact Information: name, email address, phone number, and mailing address
  • Appointment and Service Information: requested services, appointment dates, location preferences, and general reason for visit
  • Communications: records of SMS messages, phone calls, emails, and chat conversations with our team or automated systems
  • Technical Data: IP address, browser type, pages visited, referring URLs, and device identifiers collected automatically when you visit our website
  • Voluntarily Submitted Information: any information you provide via contact forms, appointment request forms, or surveys

What We Do Not Collect

We do not collect, store, or transmit protected health information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA) through this website or our SMS/email communications platforms. Clinical records, diagnoses, treatment details, and insurance information are maintained exclusively within our HIPAA-compliant practice management systems.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To schedule, confirm, and manage appointments at our Mesa, AZ locations
  • To send appointment reminders, follow-up messages, and care-related communications via SMS, email, or phone
  • To respond to inquiries submitted through our website contact forms or chat widget
  • To send marketing communications, promotions, and newsletters to patients who have opted in
  • To improve our website, services, and patient experience
  • To comply with legal obligations and enforce our Terms of Service

3. SMS / Text Messaging Terms

By providing your mobile phone number and opting in to receive SMS messages from City Health Services, you consent to receive text messages from us, including appointment reminders, scheduling confirmations, reactivation messages, and promotional offers. Message frequency varies.

Opt-Out Instructions:

You may opt out of receiving SMS messages at any time by replying STOP to any text message from us. After opting out, you will receive a single confirmation message and no further texts will be sent.

Help:

Reply HELP to any SMS message for assistance, or contact us directly at (480) 649-5297.

Message and data rates may apply. We do not sell or share your phone number with third parties for their marketing purposes. Carrier messaging services are not liable for delayed or undelivered messages.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • Service Providers: We share information with trusted third-party vendors who assist us in operating our website, CRM systems, and communication platforms (e.g., GoHighLevel, Google). These providers are contractually obligated to protect your data.
  • Legal Compliance: We may disclose information if required by law, regulation, court order, or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, patient information may be transferred as part of that transaction.
  • With Your Consent: We may share information for other purposes with your explicit consent.

5. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support marketing efforts. We use Google Tag Manager and Google Analytics for website analytics. You may disable cookies through your browser settings; however, some features of the site may not function properly if cookies are disabled.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Marketing and communications data is retained for a period consistent with applicable law and our internal data governance policies.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal retention requirements
  • Opt-Out of Marketing: Unsubscribe from marketing emails at any time via the unsubscribe link, or reply STOP to SMS messages

To exercise any of these rights, contact us at: info@cityhealthaz.com or (480) 649-5297.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a minor, please contact us immediately.

9. Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Fiesta Health Services LLC d/b/a City Health Services

1303 S Longmore #8, Mesa, AZ 85202

Phone: (480) 649-5297

Email: info@cityhealthaz.com

Website: cityhealthaz.com